Listed below are some of our most frequently asked questions about our VoIP services. If you have a question that is not answered below, please don't hesitate to contact us. We are happy to answer any questions!
Can I keep my current phone number?
Sure, your current number can be moved over in less than 30 days.
What if I don't have a phone number?
We can assign your company a new phone number, both local and toll free.
Can I use my existing phones?
If you would like to reduce your start-up costs, you can use your existing phones connected to an analog-to-digital converter. To fully benefit from all of the PhoneBoost features, VoIP phones are recommended. Two of our favorites are the Polycom SoundPoint IP 450 and the Polycom SoundPoint IP 550. Rent to own programs available for all phones!
Can I make my own changes for call forwarding, auto attendants, and other user features?
Yes, all of these types of changes are easy to make using our secure web administration page, Internet Explorer plug-in, or Outlook plug-in. No more expensive phone system maintenance charges!
How am I able to save so much money by using business phone services from PhoneBoost instead of my local phone company?
With your local phone company, you pay a high price for each phone line with numerous taxes added onto your bill. With PhoneBoost, you use your existing Internet connection without the need for expensive PBX equipment, and no extra communications taxes.
Can I surf the Internet and make phone calls at the same time?
Absolutely! Even though your voice is transferred over the Internet, it does not interfere with any other traffic on your network. With the PhoneBoost supplied network appliance, all voice calls are given a higher priority for bandwidth usage, assuring superior sound quality. The network appliance will also secure and simplify your existing network.
Does my phone have to be connected to a computer to work?
Not at all, your phone basically is a type of computer. Simply plug your phone into your home or office network and you are ready to place and receive calls.
What if I have questions or want to know how to setup a feature?
New technology doesn't have to be confusing. Each PhoneBoost customer is assigned a dedicated business account manager to answer any questions and assist in any feature setup.
What if my Internet connection goes down? Will I still have phone service?
Since Voice over IP uses the Internet to transmit your phone calls, you will not have phone service during a network service interruption. However, unlike if your traditional phone service goes down, you will still have auto attendant, call forwarding, and voicemail capabilities. Customers will never get a busy signal or service interruption message when calling.
With today's highly reliable business Internet connections, you can often put more faith in your data line remaining up over an old, copper phone line. Your voice calls are not at all related to connection problems with your computer, email, or a particular web page.
Is there any difference in sound quality over traditional phone lines?
Give us a call and listen for yourself! With today's high speed Internet connections, it is very difficult, if not impossible to tell the difference between a normal phone call and one transferred over the Internet. Even if your Internet speed is limited, the PhoneBoost supplied network appliance assures that voice data has a higher priority over all other types of traffic. This ensures the highest quality of voice communications.
The price seems great, but will I be surprised when I receive my invoice with multiple taxes and fees like on my current phone bill?
Your quoted monthly PhoneBoost charge is what you pay, nothing more. Unlike the numerous pages in your current phone bill with multiple, hard to explain fees, we give you one easy to understand, low price.
Will emergency 911 calls still work with PhoneBoost's business Internet phone service?
Absolutely. Upon service activation, each phone number is listed with a physical address. Due to the advanced features available with PhoneBoost that allow customers to call from different locations (remote office, soft phones, etc.), we always recommend verifying your physical address with the 911 operator.